Terms and Conditions
The bonsella shopper rewards programme (bonsella) is operated by Retail Engage, a subsidiary of 2Engage (Pty) Ltd. The following terms and conditions govern use of the “bonsella” system as well as participation in the bonsella shopper rewards program.
Retail Engage reserves the right to alter or change the “bonsella” shopping rewards program or to end it at any point, for any reason. In the event of program termination, bonsella rewards will no longer be delivered to mobile phones nor deposited in shopper wallets. Rewards already delivered as airtime or held in bonsella’s digital value infrastructure will not be affected.
You can opt-out of the bonsella shopper rewards program at any time by responding to the bonsella SMS communications with the word STOP or by contacting the bonsella Call Centre on 087 310 2871. If you opt out any bonsella account balance or airtime reward still to be awarded, will be voided.
Any misuse or abuse of the “bonsella” shopper rewards program could be a criminal offence and Retail Engage reserves the right to cancel a person’s participation and void all rewards from the account.
Your bonsella rewards card must be registered to you in-store when you sign up with the bonsella sales agent in order to receive bonsella rewards. If you provide incorrect or invalid mobile numbers and/or card numbers you will not be rewarded. The registered mobile number is the number that receives the rewards when you shop with your bonsella card and qualify for rewards.
By registering to the bonsella shopper rewards program, providing bonsella with your personal information, and agreeing to receive bonsella promotional communications, you give bonsella and Retail Engage and 2Engage, permission to communicate with you regarding all bonsella promotions and associated partner promotions, using the Retail Engage electronic or physical delivery infrastructure.
A valid South African mobile phone number is required for each “bonsella” shopper rewards member for all communications. No communication will be sent to non-mobile phone numbers, postal addresses or email addresses outside South Africa. Mobile phone numbers linked to a contract account with a network provider do not qualify and cannot receive rewards.
You may also be provided with additional opportunities to opt-in to extended offers provided by 2Engage (Pty) Ltd and/or its subsidiaries and/or its partners which may be conditional on you providing additional information about yourself.
Registering as a member of the bonsella shopper rewards program signifies your agreement to bonsella’s Terms and Conditions. 2Engage (Pty) Ltd, its subsidiaries, its directors, employees, its organisers, promoters, partners or agencies do not bear any responsibility or liability for any loss, damage, injury, accident, death or asset damage howsoever arising from inclusion or participation in the bonsella shopper rewards program.
The bonsella shopper rewards program will at all times remain compliant to the Consumer Protection Act.
bonsella rewards associated to a lost/blocked/defaced card can be transferred to a new card. If rewards associated with a member have been used, switched or transferred for airtime before a card is blocked, they cannot be recovered. bonsella will not be liable for any loss of rewards.
If your card is lost or stolen please go to your nearest bonsella store and speak to a bonsella agent to assist you in signing up again.
An active member is defined as having received rewards within the last 60 days.
The value of first bonsella reward minimum varies per network provider. Depending on the network provider a minimum of either R1.00 or R2,00 must be earned and this value can be transferred to your phone as airtime.
Rewards can only be received when a registered bonsella member purchases qualifying products or carries out the qualifying actions of a non-product campaign or responds to an official bonsella communication sent to their phone, by scanning their registered bonsella card at an authorised store that operates the bonsella shopper rewards program. Bonsella rewards will be paid within 48 hours of the advertised products on promotion being purchased.
Promotion offers are valid for a limited period of time and may be “closed” at any time by bonsella for any reason. bonsella reserves the right to change offers at its discretion and without notice.
If bonsella experiences technical problems that are beyond our control, we will rectify the situation as soon as possible and will use our best efforts to keep you informed via our communication infrastructure. Any promotional rewards lost or not gained during said technical problem period will not be re-rewarded.
The value of bonsella rewards per promotion offer vary between products and stores. Bonsella will not be responsible for incorrect values published by stores or media. bonsella rewards will only be paid for one qualifying payment transaction per member within every 48-hour cycle, for an active promotion, or unless decided otherwise by Retail Engage.
A reward will be delivered multiple times for every qualifying instance within a transaction according to the active promotion rule.
A confirmation message may be sent to members once air time rewards are delivered to registered devices, confirming the value provided in the reward.
Bonsella reserves the right to terminate member subscriptions deemed to be inactive (i.e. no rewards earned) for 3 consecutive months in which case any unused rewards associated with terminated members may be forfeited.
Any value that may be accumulated in any digital infrastructure provided by bonsella now or in the future, will remain virtual and may only be used in one of the bonsella-approved ways. You may for example, “bonsella” a friend or family member by transferring airtime rewards to them, provided that bonsella has made the infrastructure available to do this, which we do at our discretion.
bonsella may offer opportunities to participate in lucky draw promotions for example, a weekly draw to win R1,000 worth of free airtime simply by scanning your bonsella card at any participating retailer.
bonsella may also, at its discretion, now and/or in the future, reward shoppers with other digital tokens of value from the broader 2Engage group. These rewards may include tokens for electricity, transport or events as examples.
As Retail Engage does not have any control of the retailers stocking behaviour, bonsella will not be liable for any out-of-stocks experienced by participating retailers, of the advertised products on promotion.
bonsella does not provide any guarantees or warranties with regards to its technical or digital infrastructure. We apply our best efforts at all times to ensure high levels of services internally and also by choosing the best service providers available.
bonsella may, in the future, establish relationships with external parties (“partners”) for the express purpose of creating, earning or using bonsella rewards. In order to achieve this, some of your personal details may be passed onto these partners. bonsella values your privacy and will not pass on any information unless it is absolutely necessary to enable these partners to provide value aligned to the bonsella rewards program.
Registration for partner services may require members to be contacted by the partner to complete registration.
bonsella reserves the right to discontinue use of the currently issued cards and to swap-out issued cards at any time for cards that are branded or enabled by our partners.
bonsella members using mobile phones with post-paid contracts are not excluded from the bonsella program however rewards earned will be pushed to members phone. Bonsella cannot be held responsible for members not receiving airtime rewards should their contract or network provider not facilitate the receipt of said rewards through the bonsella rewards push process.
Terms and Conditions - General
- Monthly payment must be up to date to access the services
- Access to the service is available to validated members and direct family (spouse and children) only.
- Access to the programme is coordinated by the care centre, which can be accessed 24 hours a day, 365 days a year through a variety of channels, including: telephone, email, SMS and a call back facility
- Benefits cannot be combined with benefits of other providers
- Services may be updated or amended from time to time
- Free Airtime: The Unlimited SIM card must be activated for you to receive your free airtime. R50 airtime is processed once payment has been received and may take up to 36 hours. Cell c is the network operator for The Unlimited
Terms and conditions – HEALTH ADVICE
- Based on symptom assessment, Bonsella SA may refer a member to a medical professional. Any costs incurred for services rendered by a medical professional are to be paid by the member.
- Symptom assessments are made based on the information provided by the member at the time of the call and can only be as accurate as the information provided by the member.
Terms and Conditions – Discounted Pharmacy Clinic Network
- No medication is included in the above fees
- Services are available in South Africa only
- You must call us to schedule your appointment and arrange your discount