bonsella gold faq

  • How do I pay my account manually if my debit order fails?

    You can pay their account manually by EFT (electronic funds transfer) to the bank details provided. For more assistance, please contact the bonsella™ care centre on 087 310 2871.

  • What happens if my debit order fails?

    Should your debit order fail, you will be notified by SMS to your linked mobile number. You have the option to pay the outstanding balance by EFT to the bank details provided.

    If you fail to pay your ourstanding balance before the next debit order date, the outstanding fee will be added to their next debit.

    If your debit order fails twice, your account will be suspended and all benefits and rewards voided.

  • How do I cancel my membership?

    To cancel your bonsella™ GOLD membership, you can go in store and cancel with the bonsella™ in store agent, or you can call the bonsella™ care centre on 087 310 2871. Upon cancellation, the bonsella™ GOLD card will be void and no more airtime rewards will be earned. You will need to cancel at least 7 days before your next debit.

  • What do I do if my cellphone number has changed?

    Visit your nearest bonsella store or contact our call centre and an agent will assist you with updating your details.

  • I forgot to use my voucher code and paid for my purchase – can I get a refund on the voucher?

    Unfortunately the voucher is only valid when presented before a transaction is completed.

  • Can I give my discount voucher to someone else?

    No, vouchers are not transferable and a valid ID document may be required for verification with bonsella™ GOLD benefit service providers and / or discount partners.

  • Do I still get the discount if I use my Edgars or Jet account?

    Voucher redemptions are only valid on cash purchases and the voucher must be produced before the transaction is complete.

  • I have given my voucher code for redemption at the till but I didn’t receive the discount?

    Contact the bonsella GOLD Assistance Line at 0861 677 731

  • I have given my voucher code for redemption at the till but I didn’t receive the discount?

    Contact the bonsella GOLD Assistance Line at 0861 677 731

  • I have requested a voucher from the bonsella™ GOLD Assistance Line and I havent recieved my SMS voucher?

    Please request a call back from our GOLD Assistance Line at 0861 677 731 for further assistance.

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