Should your debit order fail, you will be notified by SMS and the outstanding fee will be added to your next debit order. If your debit order fails twice, your account will be suspended and all your benefits and rewards will be cancelled.
For account payment and billing assistance, please contact the bonsella Call Centre on 087 310 2871.
To change your debit order details, please contact the bonsella Call Centre on 087 310 2871, and a friendly agent will assist.
If your SILVER / GOLD membership has been suspended, you can visit your nearest bonsella store and speak to in store bonsella agent to reactivate your account, or contact the bonsella Call Centre on 087 310 2871.
Yes, you can downgrade your SILVER / GOLD membership to the FREE bonsella card at any time (provided you give a minimum of 3 days notice before your debit order date). When you downgrade, you will forfeit all exclusive SILVER / GOLD benefits. You can contact the bonsella Call Centre on 087 310 2871 to cancel your membership and then visit your nearest bonsella store to obtain a new FREE bonsella card from the in store agent.
To cancel your bonsella membership, you can go in store and cancel with the bonsella in store agent, or you can call the bonsella Call Centre on 087 310 2871. Upon cancellation, your bonsella card will be void – no more airtime rewards will be earned and all benefits will be cancelled. You will need to cancel at least 3 days before your next debit order date.