- What happens if my debit order fails?
Should your debit order fail, you will be notified by SMS and the outstanding fee will be added to your next debit order. If your debit order fails twice, your account will be suspended and all your benefits and rewards will be cancelled.
For account payment and billing assistance, please contact the bonsella Call Centre on 087 310 2871.
- How do I change my debit order details?
To change your debit order details, please contact the bonsella Call Centre on 087 310 2871, and a friendly agent will assist.
- How do I reactivate my bonsella SILVER / GOLD account if it has been suspended?
If your SILVER / GOLD membership has been suspended, you can visit your nearest bonsella store and speak to in store bonsella agent to reactivate your account, or contact the bonsella Call Centre on 087 310 2871.
- Can I still get bonsella airtime rewards even if I cancel my bonsella SILVER / GOLD card?
Yes, you can downgrade your SILVER / GOLD membership to the FREE bonsella card at any time (provided you give a minimum of 3 days notice before your debit order date). When you downgrade, you will forfeit all exclusive SILVER / GOLD benefits. You can contact the bonsella Call Centre on 087 310 2871 to cancel your membership and then visit your nearest bonsella store to obtain a new FREE bonsella card from the in store agent.
- How do I cancel my bonsella membership?
To cancel your bonsella membership, you can go in store and cancel with the bonsella in store agent, or you can call the bonsella Call Centre on 087 310 2871. Upon cancellation, your bonsella card will be void – no more airtime rewards will be earned and all benefits will be cancelled. You will need to cancel at least 3 days before your next debit order date.
- What do I do if my cellphone number has changed?
To change your registered cell phone number, you can visit your nearest bonsella store or contact our bonsella Call Centre on 087 310 2871 and an agent will assist you with updating your details.
- How can I contact Stangen?
You may contact Stangen on 0861 007 966, visit www.stangen.co.za or SMS “injury” to 44291 for a quote.
- Where can I get more information and Terms and Conditions?
For more information and Terms and Conditions, please contact Stangen on 0861 007 966 or visit www.stangen.co.za.
- How do I obtain a copy of my policy certificate?
Individual participation certificates or the Master Policy document may be provided upon request from the Insurer. *Exclusive to bonsella GOLD members only.
- How long do I have to claim after an incident?
Claims must be submitted within 6 months of the death of the main member in order to be paid.